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Terms & Conditions

Terms and Conditions

Effective Date: 11 October 2025
Website: www.poochandpal.com
Contact Email: contact@poochandpal.com
Business Location: Australia

1. Introduction

Welcome to Pooch & Pal (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website.

2. Eligibility

You must be at least 18 years old or have permission from a parent or guardian to use this website and make purchases. By placing an order, you represent that you meet this requirement.

3. Products and Services

Pooch & Pal sells dog toys and pet accessories to customers within Australia only. We do not currently ship or offer services internationally.
All product descriptions, images, and prices are provided in good faith, but errors may occur. We reserve the right to correct any inaccuracies and update product information without notice.

4. Orders and Payments

All orders are subject to acceptance and availability.

  • Prices are displayed in Australian Dollars (AUD) and include GST where applicable.

  • We accept payments through secure online payment gateways such as credit/debit card or PayPal.

  • Once your order is confirmed, you will receive an email receipt.

  • We reserve the right to cancel any order if payment is not received, fraud is suspected, or products are unavailable.

5. Shipping and Delivery

  • We deliver to addresses within Australia only.

  • Shipping costs are displayed at checkout and depend on the delivery address and order weight.

  • Estimated delivery times are provided as a guide and may vary due to external factors such as courier delays or public holidays.

  • Once dispatched, tracking information will be sent via email.

  • Pooch & Pal is not responsible for delays, lost parcels, or damages caused by third-party couriers, but we will assist in resolving issues where possible.

6. Returns, Refunds, and Exchanges

We want you to be satisfied with your purchase.

  • Returns are accepted within 30 days of delivery for unused items in their original packaging.

  • To initiate a return, contact us at contact@poochandpal.com with your order number and reason for return.

  • Refunds will be issued to the original payment method once the product is received and inspected.

  • We do not accept returns for used toys, personalized items, or clearance products unless they are faulty.

  • If an item is defective or incorrect, we will cover return shipping costs.

7. Intellectual Property

All content on the Pooch & Pal website, including text, graphics, logos, product images, and layout, is the property of Pooch & Pal or its licensors and is protected by Australian copyright and trademark laws.
You may not reproduce, distribute, or exploit any part of our website or content without our written consent.

8. User Accounts

You may create an account to streamline future purchases. You are responsible for maintaining the confidentiality of your account details and password. Pooch & Pal is not liable for any unauthorized use of your account.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Pooch & Pal shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

  • Our total liability for any claim shall not exceed the amount paid for the product in question.

  • All products should be used under owner supervision. Pooch & Pal is not responsible for any injuries, damages, or losses caused by improper use of our products.

10. Product Safety Disclaimer

Our toys and accessories are designed for domestic pets. No toy is indestructible. Always supervise your pet during play and remove damaged toys immediately to prevent injury or choking.
By purchasing from Pooch & Pal, you acknowledge that you assume full responsibility for the use of all products.

11. Privacy Policy

Your privacy is important to us. We collect, store, and process your personal information in accordance with Australian privacy laws. We use your data to fulfill orders, process payments, and improve our services.
We never sell or share your personal information with third parties except as required by law or to facilitate delivery and payment processing.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia and the State of New South Wales. Any disputes will be handled by the courts of New South Wales, Australia.

13. Changes to These Terms

Pooch & Pal reserves the right to modify or update these Terms at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our website after changes are published constitutes acceptance of the revised Terms.

14. Contact Information

For any questions, feedback, or concerns about these Terms or our products, please contact us:

📧 Email: contact@poochandpal.com
🌐 Website: www.poochandpal.com
📍 Address: Sydney, NSW, Australia

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